We Are Award Winning… Again!
After knocking it out of the park with the BEST award for Exceptional Lettings from The Best Estate Agent Guide, our hardworking team were commended again for their efforts in March when they won The British Property Lettings Award for Sheffield (S7-11).
The British Property Awards are one of the most inclusive estate agency awards providers as they do not charge to enter, which can be seen as “pay-to-win”. This has enabled their award to be structured in a manner that ensures maximum participation, on average judging over 90% of agents that meet their minimum criteria on a local level. This widespread accessibility makes the success of us here at MorfittSmith even more impressive.
The team personally mystery shops every estate agent against a set of 25 criteria to obtain a balanced overview of their customer service levels. The judging criteria is both comprehensive and detailed exploring different mediums, scenarios, and time periods to ensure that agents have been rigorously and fairly judged.
According to The British Property Awards, our team “performed outstandingly throughout the extensive judging period, which focused on customer service levels.”
Robert McLean from The British Property Awards said “Our awards have been specifically designed to be attainable to all agents, removing common barriers to entry, such as cost, to ensure that we have the most inclusive awards. Our awards have also been designed to remove any opportunity for bias or manipulation. If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time. Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition”.
We were over the moon to receive this fantastic award and thankful for the recognition of our Lettings Team’s outstanding efforts.