Frequently asked questions


I’m ready to sell, how do I get the best result for my home?

When you instruct MorfittSmith, you can trust the experts to get you the best result.
Now you’ve decided to sell, don’t race to put it on the market tomorrow. Trying to sell it quick can cost you a lot of money, so be patient and sell it well.

Ensure that all necessary repairs have been made and that the property is thoroughly cleaned and tidied before we attend for photos.

Once you’ve tidied, go around your home and declutter every room – clear surfaces make a world of difference and stop individual objects from pulling focus.

Wait for the right weather for the photos, as rainy miserable shots will be harmful to your listing. Our professional photographers and editors will then make your home look its absolute best.

Once we have all your marketing materials our Sales Team work their magic too. They know the best time to hit the market and will give your launch the impact it deserves.

Rushing any stage of this process will create a poorer market impression of your listing. This could result in missed enquiries and your home selling for a much lower price.

Trust in MorfittSmith, our experience and our results and we will get you the very best price for your home.

Is a property still available?

All our available property can be found on its own search page for Sales and Lettings. Properties that are no longer available will appear as “Under Offer”.

Can I have one of your glow in the dark sale / let boards?

Yes, every single property gets one of our unique photoluminescent for sale/ to let boards.

This can be installed in your front garden or attached to a wall or fence – just let us know in good time and we can put it in the best place to get you the most interest.

Where will my property be listed?

We are on all of the biggest portals in the UK – On The Market, Rightmove, Zoopla and Prime Location.

It will also appear here, on our own MorfittSmith website.



How do I best set up my house for viewings?

Try to imitate how it was for photos – tidy, clean, and clear surfaces make all the difference in the world. Ensure all lights are switched on, doors are open, and distractions like the TV are switched off.


What is the difference between: Let Only and Managed?

Our Managed service gives you the best results for your investment.

You, your property, and your tenant benefit from all of our Multi-Award-Winning services and support. We believe you will make more from your property long-term by choosing us to manage your property than if you were to self-manage.
Our Landlords who choose our Management Service can simply put their feet up and leave all the hard work to us.

Let Only is ideal for the hands-on landlord who wants to manage the tenancy themselves.

We will expertly market your property, find you a referenced tenant, and leave the rest to you.

Is a property still available?

All our available property can be found on its own search page for Sales & Lettings. Properties that are no longer available will appear as “Let Agreed”.

When is a property available?

The date a property is available is shown on the listing itself. This cannot be significantly moved, so if you are looking at a property that is ready months before your intended move in date you would be better continuing your search as it very unlikely it can be held empty for you.

Can I haggle on the price of a property that is available?

Currently, demand for property to rent far exceeds supply.

This means that there are usually multiple applicants for every property all of whom are prepared to pay the rent as listed. Haggling is therefore not possible.

How do I apply for a property?

  1. The first stage is to submit an enquiry for a property.
  2. You can use the links on the property page itself to submit your enquiry by email or by phone.
  3. Once you have seen the property you can make an application to rent it.
  4. All of the applications will be put to the landlord and if you are accepted your deposit will be taken and we can begin your referencing.
  5. Once you’re approved, we will draw up your tenancy agreement and you can book your move in date.

Can I have a pet?

Pets are considered by the landlord on a case-by-case basis, depending on the individual circumstances of the property itself.
This excludes service animals, such as guide dogs for the blind and partially sighted.

Can I change my move in date?

Most of the time we can usually accommodate an adjustment of a day or two in either direction, provided you make us aware during your application for the property.
However, this might not be possible if works are required on the property after the previous tenant has left. This date cannot be changed once your ID check has been completed and your contract has been signed.

Where can I find my statements?

As a landlord on our Management Service, you will have access to our Landlords Portal, putting all your Accounting needs firmly at your fingertips.




When are my photos going to be ready?

Although we strive to ensure a quick turnaround on all properties, this can vary depending on the time of year.

Our photography and edit process is second to none. You won’t find us adding automatic social media filters to our images and calling it a day.

Take a look at our marketing page to see what goes into the process.

Can I list with my own photos?

We are happy to include any additional images when producing your listing.

However, we wouldn’t incorporate content that would, in our professional opinion, damage your market appeal. This includes low-resolution photos, gloomy shots, or anything taken in a portrait orientation.

Have a look at the Photography section of our Marketing page to see what a difference professional photography makes.

Can I have aerial footage or a video of my house?

Aerial footage and video work is subject to time of year, house type and location. Speak to the marketing department for more information.

Why hasn’t ``X/Y/Z`` made it into the description?

Our copywriting is a tease, specifically designed to capture someone’s interest and get them to book a viewing to see it in person.

Our descriptions supplement the photos and floorplan in creating a thoughtful and engaging narrative for your home. We actively avoid listing each and every specific of a house as we find it actually deters viewers if we list fine details at this stage.

Do you airbrush or doctor your photos?

We edit our photos to be an accurate representation of the property seen at its best.

We never want to be dishonest with our photos, as this will just result in disappointed viewers. We won’t add in something that isn’t there or remove something that is such as blown windows and marked carpets. The only airbrushing we do is to remove the camera and photographer from highly reflective surfaces.

I remember you taking more pictures. Where are the rest?

We take our time in every property, capture the best angles, and select only the finest for publication.

Too many images can put off your buyers, so we only select the best of the best. If an image wasn’t included in the listing it is because we feel it would damage your listing and your chance of sale.

Can I Wait to Book in for a Sunny Day?

We get people holding out for a sunny day quite a lot, however the sun can often impede the photography process. The sun can sometimes cast shadows over houses which are not possible to remove. As well, the sun creates difficult exposure levels, so have no fear! An overcast day is often preferable, and we will add the blue sky in editing!
In times of extreme weather such as snow, wind, and rain we may need to reschedule the appointment.

Still have a question?

Whatever your enquiry, get in touch with us today

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